Core Service Standards & Response Timelines
Public Petitions Processing
Formal registration and referral of citizen petitions presented through members to the Petitions Committee.
Within 03 Working Days
Right to Information (RTI)
Processing citizen information applications and issuing formal statutory determinations.
Within 14 Working Days
Hansard & Statute Copies
Providing verified copies of enacted statutes, official reports, and debate transcripts for public reference.
Within 02 Working Days
Member Questions & Motions
Transmitting questions to relevant provincial ministries and scheduling on upcoming Order Papers.
Prior to Next Sitting
Parliamentary Library Access
Access to provincial legal gazettes, constitutional volumes, and administrative archives.
Weekdays 8:30 AM - 4:15 PM
Public Inquiries & Correspondence
Prompt written acknowledgment of all incoming citizen inquiries and stakeholder letters.
Within 48 Hours
Download Citizens' Charter Documents (PDF)
Latest Edition
Citizens' Charter 2024
Western Provincial Council Secretariat (PDF)
Historical Archive
Citizens' Charter 2019 (No. 1)
Western Provincial Council Secretariat (PDF)